During a Norton System Scan, my computer crashed and I had to reboot. Now Windows cannot load and I get a blue screen error message saying I need to uninstall the Virus scan program. Since I cannot get into Windows, I can't figure out how to do it. Anyone know how to uninstall the Norton program without using Windows? Thanks.
Help uninstalling Norton Internet Security?antivirus protection
have you tried going into safe-mode... whenever your computer is booting up press the F8 key before it gets to the windows loading screen and choose safe mode from the choices it gives you and then go to control panel add/remove programs and delete it from there.
*edit* sorry I didn't see your additional details until now... almost sounds like maybe a memory problem. If you have more than one stick of RAM in your computer I would suggest taking one out at random the powering it up and see if it will boot. If it doesn't try putting that RAM back in and taking the other out.... Sometimes RAM can be damaged just slightly enough that it lets you think the computer is going to work but in reality not so.
And of course make sure your computer is turned off when you are removing/replacing your RAM. If you don't have 2 sticks in your computer you might want to consider getting a cheaper stick of memory that is compatible and seeing if that is the problem. not 100% on this but its a good thing to check.
Help uninstalling Norton Internet Security?computer repair
Try booting in Safe Mode with Networking and running the Norton Removal Tool. To get into Safe Mode, reboot and then either hold down or tap the F8 key repeatedly while the computer is starting up. Then hopefully you can access the internet and go to the Norton page below. You have to choose the correct tool to run.
http://service1.symantec.com/SUPPORT/tsg...
Don't do any additional surfing or anything while in Safe Mode, you are totally unprotected.
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